Resume

Christopher Robert Jolly
Email: jolly[at]jollysworldofweb.com
Mobile: On Request

Education:

ITIL® V3 Foundation for IT Service Management 2011
Completed: 2011

Diploma of Information Technology (Systems Administration)
St George College of TAFE
Completed: 2009 – 2010

Bachelor of Science
University of New South Wales
Completed: 1999 – 2003

Employment History:

When: Mar 2010 – Current
Role: Remote Analyst
Company: Withheld

Remotely installing and supporting managed software solutions.
Liaising with the customer’s system administrator and sales staff to
implement a managed solution.

When: Jan 2008 – Mar 2010
Role: Senior Technician
Company: Computer Troubleshooters

My job entails repairing computers, building computers, networking for home and small business, as well as web design for home and small business.
Liaising with customers on generating the best IT solutions for their business and work flow.

When: Jul 2007 – 2008
Role: Quality Rater
Company: Google

Due to a NDA I cannot discuss in detail my work with Google.

When: Jan 2007 – 2008
Role: IT Service Desk Analyst
Company: Kelly Services

Taking inbound calls and emails from staff and resolve or escalate in a timely manner.
Creating and deleting users in Lotus Notes and Active Directory. There was also a small amount of documentation of our role to improve our user management procedures.

When: Apr 2005 – Jan 2007
Role: Technical Support Specialist
Company: Fuji Xerox Australia

Researching and solving customer’s technical issues within set time frames.
Technical document writing for our company knowledge base
Managing our queues and allocating cases if needed.
Designing methods for improving our resolution rates with respect to our outstanding queue. My methods improved it by approximately 50% within a week as promised.

When: Jun 2004 – Jan 2005
Role: Laboratory Technician
Company: Qenos

Working on the Alkathene plant, applying QA testing used within the polythene industry; use of extruders and software used to monitor the process of reactions in the plant.
Wrote a small Excel program to reduce human error during night shift (http://members.optusnet.com.au/c.jolly/downloads/Flow_Number_Calculator.xls).

Extra Curricular Activities:

When: Jun 2011 – Current
Role: Guest Host/Host
With: Australian New Releases Show & MMMH FM, 2RRR, 88.5 FM

Discussing newly released Australian music.
Researching new artists and music news.
Hosted the Australian New Releases show for three weeks while the host was overseas.

When: Nov 2003 – 2004
Role: Director
With: Med Revue 2004, UNSW

Med Revue is one of the largest shows on campus with proceeds going to charity. It hosts crowds of 3000 people over 5 nights, having over 100 people involved in the show, and has been running annually since 1975.
Being one of the directors, I was in charge of 50 cast members. Writing, editing scripts. Organising rehearsals. Liaising with other members of show such as producers, technical directors, vocal directors, and choreographers.
This was a non-paid position.

General Skills:

Advanced skills include MS Windows (XP, Vista, Win7, SBS 2003, Server 2003/08). I also have Intermediate to Advanced skills with the rest of the MS Office. I gained significant experience with Lotus Notes and Active Directory while working at Kelly Services Australia.

Basic to Intermediate skills with other operating systems such as Apple Macintosh, most LINUX distributions (currently run Ubuntu 12.04 as my home computer), not to mention some exposure to SOLARIS, UNIX and IRIX systems while at University. My command line knowledge is relatively high though I wouldn’t say it is at an advanced level, this includes MS DOS and the Bourne again shell (bash).

Excellent written and oral communication from Toastmasters, debating, and stage shows.

Interests:

My interests vary from writing and performing music or sketch comedy (participated in a show in the Melbourne International Comedy Festival 2010) to playing sports such as Golf (not very good, but enjoy it). I am also a guest host every Saturday on 2RRR 88.5FM.

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jolly

Used to be on radio; maybe back on-air again one day. Somewhat creative. Occasionally funny. Lover of Tabasco sauce and beer - not always together. Linux user.
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